Cancellation & Return Policy

At B-One, we are committed to providing a seamless and satisfying customer experience. Our flexible return and exchange policy ensures your peace of mind while shopping with us.

Returns and Exchanges

Processing Returns: Once we receive and inspect your returned item (typically within 72 hours), exchanges will be processed and delivered within 15 business days.
Refunds: Refunds will be processed within 7 business days of inspection and confirmed via email. The refund will be issued to your original payment method, which may take 10 to 45 days to reflect, depending on your payment provider.

Eligibility for Returns and Refunds

You are eligible for a return or refund in the following scenarios:

You received the wrong product.
The product was defective or damaged during shipping.
The product was tampered with.

Important: To initiate a claim, please contact us within 2 business days of delivery.

Exclusions

Personalized or customized products are non-returnable and non-exchangeable.
Customers are responsible for shipping costs when returning items.

Custom Orders

At B-One, we pride ourselves on delivering the perfect custom jacket on the first attempt. In rare cases where alterations are needed, we offer one free alteration to ensure your satisfaction.

Return and Alteration Policy for Custom Orders

Custom orders are uniquely tailored to your specifications, making them non-returnable and non-refundable. However, we are committed to delivering products that meet your expectations:

1. Design & Quality:

Before shipping, we share detailed photos of the final product for your approval. This ensures the design, material, and stitching meet your expectations.

2. Sizing:

Our customer service team will assist you in providing accurate body measurements. We also recommend consulting our sizing guide for accuracy.
If adjustments are required, we offer one free alteration. Customers are responsible for the shipping cost of returning the item to us for alterations.

Refund Policy for Custom Orders

Custom orders are tailored to your specific preferences, including style, material, and accessories. Since these items are personalized and not suitable for resale, they are non-refundable.

Our Commitment to a Win-Win Solution

We understand that creating custom jackets is a complex process. To ensure your satisfaction, we:

Proactively share design previews for your approval.
Offer one free alteration if needed.

Our goal is to deliver a custom product that exceeds your expectations.